Intelligence. Innovation. Results.
GSS+ helps branded and franchised hotels turn guest feedback into fast, private resolutions—and stronger satisfaction scores. We don’t wait for problems to surface online. We find them mid-stay, fix them quietly, and keep your reputation—and revenue—on track.
Capture issues before they go public. Our GSS/QR system gives every guest a discreet, one-tap path to management. A quick scan opens a private channel—no apps, no fuss—so concerns reach your team in time to be resolved, not reviewed.
Give every guest a 24/7 concierge. Our custom AI Concierge (voice and chat) answers questions, de-escalates complaints, and offers clear next steps around the clock. It routes priority items to your staff and follows through until closure.
Protect your brand standing. GSS+ monitors major portals and review channels, drafts guest-centric replies, and helps you meet brand response windows—reducing penalties and safeguarding quality scores.
Hotels live or die by moments at the front desk. Most are handled well; a few are missed. We close that gap. By moving conversations offstage—and into the hands of managers—guests feel heard, issues get solved, and scores reflect the stay you intended to deliver.
Onboarding: typically ~14 days, or as soon as we have access to your portals and extranets.
Pricing: highly competitive—we’re building traction, and we price accordingly.
Capacity: we onboard a limited number of properties to keep service tight.
No integrations required. We configure, you approve, and your team works from clear alerts and simple workflows. It’s designed for real hotels with real constraints—lean teams, busy lobbies, and no tolerance for complexity.
If you manage a branded or franchised hotel and want measurable improvement without a heavy lift, we’d like to talk. Visit our Contact page—our team is available 24/7 (U.S. English) to schedule a quick walk-through.
Disclaimer: Outcomes depend on timely collaboration with your on-property team.